(Experienced) Walk-In : IT Service Desk @ Bangalore
Job Position : IT Service Desk
Job Category : IT / Software
Interview Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Desired Experience : 2 to 3 Years (Mandatory)
Mandatory Skills : Windows OS, MS Office, Citrix, VPN, Blackberry Troubleshooting
Job Description :
1. IT Service Desk exposure and Hands on experience on call taking role.
2. Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
3. Manage a team of Help Desk professionals.
4. Practice Total Contact Ownership and meet the set KPI target.
5. Create and maintain a training program for increased business, customer service and technical knowledge.
6. Participate and assist in driving the knowledge management process.
7. Resolve escalated customer and vendor issues.
8. Prepare/coordinate the support team for new product/service releases.
Ideal candidate should have :
• Full Time/Regular B.E, B.Tech, BCA, B.Com, B.Sc, MCA, Diploma (10+2+3) with more than 50% across the academic and not more than 2 years of gap between education
• Experience in handling US customers with good US ascent
• Willingness to work in complete night shifts.
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID Proof
• Latest 3 Months Pay Slips
• Offer Letter or Hike Letter of the Current Company.
• Passport Size Photograph
Walk-In Date : On 3rd to 5th October 2011 : 2 PM to 5 PM
Walk-In Venue :
iGATE Patni
Plot No: 155-156 (P), 158-162(P) & 165(P)-170(P),
EPIP Phase II, Whitefield,
Bangalore 560066
Landmark- The road adjacent to Ginger Hotel
Job Position : IT Service Desk
Job Category : IT / Software
Interview Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Desired Experience : 2 to 3 Years (Mandatory)
Mandatory Skills : Windows OS, MS Office, Citrix, VPN, Blackberry Troubleshooting
Job Description :
1. IT Service Desk exposure and Hands on experience on call taking role.
2. Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
3. Manage a team of Help Desk professionals.
4. Practice Total Contact Ownership and meet the set KPI target.
5. Create and maintain a training program for increased business, customer service and technical knowledge.
6. Participate and assist in driving the knowledge management process.
7. Resolve escalated customer and vendor issues.
8. Prepare/coordinate the support team for new product/service releases.
Ideal candidate should have :
• Full Time/Regular B.E, B.Tech, BCA, B.Com, B.Sc, MCA, Diploma (10+2+3) with more than 50% across the academic and not more than 2 years of gap between education
• Experience in handling US customers with good US ascent
• Willingness to work in complete night shifts.
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID Proof
• Latest 3 Months Pay Slips
• Offer Letter or Hike Letter of the Current Company.
• Passport Size Photograph
Walk-In Date : On 3rd to 5th October 2011 : 2 PM to 5 PM
Walk-In Venue :
iGATE Patni
Plot No: 155-156 (P), 158-162(P) & 165(P)-170(P),
EPIP Phase II, Whitefield,
Bangalore 560066
Landmark- The road adjacent to Ginger Hotel
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