Company Name : IBM India Pvt Limited
Skills Required : UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Experience Required : 1 - 3 Year(s)
Job Location : Bangalore
Walkin Date : 04 March 2012
Walkin Time : 10:00 a.m - 01:00 p.m
Job Description :
Joining location: Bangalore
Job Role : IT Helpdesk - Technical Support Associate (100% voice process)
Provide Technical solutions to the external customers
"Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
"Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
## Customer Service Skills
# Communications : verbal and written
source from: walkinsindia.com
Skills Required : UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Experience Required : 1 - 3 Year(s)
Job Location : Bangalore
Walkin Date : 04 March 2012
Walkin Time : 10:00 a.m - 01:00 p.m
Job Description :
Joining location: Bangalore
Job Role : IT Helpdesk - Technical Support Associate (100% voice process)
Provide Technical solutions to the external customers
"Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
"Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
## Customer Service Skills
# Communications : verbal and written
source from: walkinsindia.com
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