Walk-In @ "MICROLAND" : Technical Support : Bangalore : On 1-31 Mar 2011

Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East.

Freshers / Experienced : Technical Support : Voice Process @ Bangalore

We have below openings in Microland for Domestic (Day Shift) and International Process (Rotational Shift).

Job Position : Technical Support

Job Category : Voice Process

Job Location : Bangalore, Karnataka

Eligibility Criteria :

• Post Graduate, Graduate, Under Graduate (10+2), Graduate with Backlogs, Awaiting results, Diploma Graduates (10+2+3).

• BE fresher 2008, 2009, 2010 PASS OUT. 2010 PASS OUT (LESS THAN 60%).

• Candidate should be willing to work in rotational shifts.

• Willing to work in Voice Process.

Key Skills :

• Flawless Communication / Basic Troubleshooting Knowledge in Hardware, basic knowledge about computers.

Job Summary :

• Technical Support on basic operational or maintenance of Networking products like computer routers, modems.

• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

• Escalate problems when unable to resolve customer issues.

• Log and sufficiently document all contacts with customers in designated tools.

• Identify and provide input on unique or recurring customer problems.

Note: Please carry a copy of this ChetanaS job posting along with you to enter the premises for the interview. Please contact the recruiter before going for the walk-in.

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : From 1st to 31st March 2011 (Monday to Friday) : 10 AM to 5 PM

Walk-In Venue :
Microland Limited,
1 B, RMZ Ecospace Business Park,
Belandur, Sarjapur Outer Ring Road,
Bangalore - 560 103

Landmark : Opp. to Maruti Showroom

Contact Person : Shruthi B C (HR)

Contact Number : +91-9845755264, +91-80-43280018 (Extn: 5018)