Standard Chartered, the world’s best international bank, leading the way in Asia, Africa and the Middle East.
Job Description
- Acquiring, growing and deepening customer relationships that have both Priority and SME Banking needs through effective acquisition & relationship management.
- Focus on the analysis and satisfaction of SME-Premium Customers’ financial as well as investment needs and objectives.
- To achieve defined New Sales Revenue.
- Provide the face of the Bank to the high net worth customers of the Bank.
- Cross-holding of SME-Premium proposition within the allocated/acquired segments
- Acquiring, growing and deepening customer relationships that have both Priority and SME Banking needs through effective acquisition & relationship management.
- Focus on the analysis and satisfaction of SME-Premium Customers’ financial as well as investment needs and objectives.
- To achieve defined New Sales Revenue.
- Provide the face of the Bank to the high net worth customers of the Bank.
- Cross-holding of SME-Premium proposition within the allocated/acquired segments
Job ID: 301959
Job Function: Consumer Banking
Location: India – SCB
Job Function: Consumer Banking
Location: India – SCB
Job Responsibilities
Relationship Management
- Build and deepen relationships with existing SME and Priority customers to achieve increase in share of wallet and revenue by cross-selling Priority and SME Banking to these customers
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of book.
- Increase inter-segment Product Holding among the customer base
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one-point contact to these SME-Premium High Net Worth customers of the Bank
- Should be able to demonstrate strong analytical & business acumen to unravel customer needs
- Should focus on increasing PPC in this segment.
Relationship Management
- Build and deepen relationships with existing SME and Priority customers to achieve increase in share of wallet and revenue by cross-selling Priority and SME Banking to these customers
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of book.
- Increase inter-segment Product Holding among the customer base
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one-point contact to these SME-Premium High Net Worth customers of the Bank
- Should be able to demonstrate strong analytical & business acumen to unravel customer needs
- Should focus on increasing PPC in this segment.
Sales and Business Acquisition
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue
- Achieve the Targets set in terms of cross-sell and product mix
- Monitor the quality of accounts sourced are in sync with the set parameters of the bank
- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue
- Achieve the Targets set in terms of cross-sell and product mix
- Monitor the quality of accounts sourced are in sync with the set parameters of the bank
- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
Segment Ownership
- Implement all SME-Premium segment initiatives in the catchment
- Jointly own the delivery of segment objectives with the segment
- Implement all SME-Premium segment initiatives in the catchment
- Jointly own the delivery of segment objectives with the segment
Sales MIS
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business Done, etc.)
- Maintain and update customer information on WMS/CMP
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business Done, etc.)
- Maintain and update customer information on WMS/CMP
Qualifications & Skills
- Experience in Sales and relationship management.
- Experience in handling all Banking & Investment Products.
- Demonstrated ability in Sales planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm & team spirit.
- Experience in Sales and relationship management.
- Experience in handling all Banking & Investment Products.
- Demonstrated ability in Sales planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm & team spirit.
Last Date to Apply
The closing date for applications is 29/09/2011. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
The closing date for applications is 29/09/2011. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Find more details on Relationship Manager SME Banking at Standard Chartered and apply online.
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