Walk-In @ "CSC" : Semi Tech Support : Hyderabad : On 29 Jan 2011

Experienced Walk-In : Semi Technical Support @ Hyderabad

Job Position : Tech Support Engineer

Job Category : IT / Software

Job Location : Hyderabad, Andhra Pradesh

No. of Openings : 30

Desired Experience : 2 to 5 Years (Mandatory)

Skill Level : Medium

Job Description :

• Organizational "Fit" Considerations: · Team player.

• Flexibility in responding to changing priorities.

• Possess excellent written and verbal communication skills and proven to effectively interact with technical analysts.

Special Considerations :

• Ability to work in 24/7 shift Environment

• Ability to be on a rotational on-call roster performing out of hours support whenever necessary

Responsibilities :

The L1 Analyst (WFM) is responsible for follow up on tickets for closure, validating the closure and tracking the SLA performance. This will include:

· Follow up on tickets for closure

· Validating the closure

· Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.

Essential Skill and Experience :

· 2 years min experience in Information Technology or a related field.

· Good written and spoken communication skills in English.

· Basic Desktop troubleshooting knowledge

· Experience in a high pressure environment; working towards tight and shifting deadlines.

· Team Player

Desired Skills and Experience :

· Frontline helpdesk experience.

· Toolset Knowledge (USD, Remedy, etc).

· Experience in working with phone and Email communications

· Ability to understand and translate technical concepts from a business impact perspective.

Walk-In Date : On 29th January 2011 (Saturday)

Venue :

CSC

Building No # 4, Mind Space IT Park,

Madhapur, Hitech City.

Hyderabad - 500 081

Contact Person : Ramesh Goddu

Interested candidates Please send resume to : rgoddu (at) csc (dot) com