Job Position : Command & Control Exec
Number of Posts : 5
Name of the Company : Capgemini
Experience: 0 – 3 Years
Job Location: Kolkata
Job Duties :
- Perform Alert management using infrastructure monitoring / management tools
- Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
- Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24×7 on a global scale
- Use the business service management tool set to prioritize incident resolution based on commercial impact. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
- Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
- Record complete and accurate information in the shift log for each critical alert received during shift
Required :
- Knowledge of ITIL processes
- Exposure to monitoring systems
- Team player with ability to work under pressure
- Fluent in English
- 24×7 shift
- Knowledge of Incident reporting packages
- Experience of service monitoring
- Previous experience in operations arena
Skills :
- Server hardware
- Operating systems (Windows 2000/2003 Sever, Unix, AS/400)
- Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
- Databases (MS SQL 2000, Oracle 9i, Sybase)
Details of the Company :
Capgemini, is one of the world’s foremost providers of consulting, technology and outsourcing services, and enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. A pioneer in the IT industry, Capgemini has over 40 years of global expertise collaborating with leading corporations. Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Present in more than 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs over 120,000 people worldwide.
Capgemini India is over 33,000 people strong, services over 500 clients globally and is present across 7 cities – Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune and Gurgaon.
Capgemini, is one of the world’s foremost providers of consulting, technology and outsourcing services, and enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. A pioneer in the IT industry, Capgemini has over 40 years of global expertise collaborating with leading corporations. Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Present in more than 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs over 120,000 people worldwide.
Capgemini India is over 33,000 people strong, services over 500 clients globally and is present across 7 cities – Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune and Gurgaon.
Website: http://www.capgemini.com
Address:
Capgemini
Capgemini Kolkata
KOLKATA,West Bengal,India 700091
Capgemini
Capgemini Kolkata
KOLKATA,West Bengal,India 700091
Apply : Email ur cv to pratyay.dasgupta@capgemini.com
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