Job Details
• To effectively solve customer enquiries & disputes related to financial products across various business segments & across products. Project a professional company image through phone interaction.
• Answer phones and resolve customer issues as per prescribed timelines.
• Provide customers with product and service information & cross sell products as & when opportunity exists.
• Make outbound calls as and when required related to service and cross-sell.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Maintain complete call logs and reports.
• Recognize, document and alert the supervisor of trends in customer calls.
• To achieve or exceed Customer Satisfaction by providing session excellence on every customer interaction and ensuring compliance to internal and external policies/guidelines.
• Recommend process improvements.
• Other duties as assigned during the job.
Experience: 0 - 2 Years
Location: Gurgaon
Education: UG - Any Graduate - Any Specialization
Industry Type: Banking/Financial Services
Role: Customer Service Executive
Functional Area: Banking / Insurance
Candidate Profile
Qualifications: Graduate
Experience: Freshers or up to 2 years of experience in customer service may apply. (banking preferred but not essential)
Computer Skills: Conversant with MS-Office
Other Skills:
- Proficiency in written and spoken English.
- Proficient in speaking Hindi
- Knowledge of any regional Language, desirable.
- Excellent communication and interpersonal & problem solving abilities.
- Readiness to work in flexible shift timings.
Company Profile
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to ‘Emerging India’.
Contact Details
Address: Yes Bank Ltd
8th Floor, Nehru Centre,
Discovery of India Building, Dr. A. B Road,
Worli, Mumbai, India 400018
Find more details on Yes Bank Careers - Customer Service Partner Gurgaon and apply online.
• To effectively solve customer enquiries & disputes related to financial products across various business segments & across products. Project a professional company image through phone interaction.
• Answer phones and resolve customer issues as per prescribed timelines.
• Provide customers with product and service information & cross sell products as & when opportunity exists.
• Make outbound calls as and when required related to service and cross-sell.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Maintain complete call logs and reports.
• Recognize, document and alert the supervisor of trends in customer calls.
• To achieve or exceed Customer Satisfaction by providing session excellence on every customer interaction and ensuring compliance to internal and external policies/guidelines.
• Recommend process improvements.
• Other duties as assigned during the job.
Experience: 0 - 2 Years
Location: Gurgaon
Education: UG - Any Graduate - Any Specialization
Industry Type: Banking/Financial Services
Role: Customer Service Executive
Functional Area: Banking / Insurance
Candidate Profile
Qualifications: Graduate
Experience: Freshers or up to 2 years of experience in customer service may apply. (banking preferred but not essential)
Computer Skills: Conversant with MS-Office
Other Skills:
- Proficiency in written and spoken English.
- Proficient in speaking Hindi
- Knowledge of any regional Language, desirable.
- Excellent communication and interpersonal & problem solving abilities.
- Readiness to work in flexible shift timings.
Company Profile
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to ‘Emerging India’.
Contact Details
Address: Yes Bank Ltd
8th Floor, Nehru Centre,
Discovery of India Building, Dr. A. B Road,
Worli, Mumbai, India 400018
Find more details on Yes Bank Careers - Customer Service Partner Gurgaon and apply online.
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