Walk-In @ "HCL" : Tech Support : Hyderabad : On 8 May 2011

(1+ Years) Walk-In : Tech Support @ Hyderabad

Job Position : Technical Support Engineer

Job Category : IT / Software

No. of Openings : 20

Job Location : Hyderabad, Andhra Pradesh

Desired Education : B.Sc / BCA / B. Tech / BE / MSc / MCA / M. Tech

Desired Experience : 1 to 5 Years (Mandatory)

http://www.ChetanaS.org

Job Description :

• This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions (ANTI VIRUS PRODUCTS)

Desired Profile :

HCL TECHNOLOGIES is conducting a walkin on 8th may to fulfill Technical Support Openings for an ANTI VIRUS PRODUCT.

KEY SUCCESS ATTRIBUTES

• Provide Technical Support for a product or product line

o Receive frontline issues/calls from most customers

o Handle all functionality and usability related issues

o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience

• Develop skills with products and related technologies to provide quality customer support

• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.

• Create/update customer issues.

• Send product solutions to customers.

• Issue closure with verified solutions.

Competency :

• Good customer service skills.

• Good communication skills.

• Good analytical skills.

• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).

Walk-In Date : On 8th May 2011 (Sunday) : 10 AM - 3 PM

Venue :

HCL Technologies,

L&T Pheonix Park, Hitech City-2,

Hyderabad, Behind Cyber Gate Way

Contact Person : Ravi

Contact Number : +91-40-30941072

Things to carry with you :

1. Hard copy of a resume

2. Passport Size Photograph

3. A copy of this invitation (please carry this mail without fail)

If your profile fits into the above requirement you can grap this opportunity, walkin on this 8th May and we would appreciate if you can send your updated CV to : ravi.namana (at) hcl (dot) com