Convergys Freshers Walkin

Sr Customer Care Officer/Technical support officer
Experience :  0 - 5 Years

Location:Gurgaon

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(NonTechnical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Job Description

 -Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

 -Listen attentively to customer needs and concerns; demonstrate empathy.

 -Clarify customer requirements; probe for and confirm understanding of requirements or problem.

 -Meet customer requirements through first contact resolution.

 -Confirm customer understanding of the solution and provide additional customer education as needed.

 -Prepare complete and accurate work and update customer file.

  Interested Candidates can also directly Walkin along with updated resume & two passport size photographs at :  Convergys India Service, 4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road Gurgoan 

 Note: Grad Freshers can also apply.